FAQs
1. What products does iHeal specialize in?
iHeal specializes in health monitoring devices. Our top-selling products include the iHEAL 2 Health Monitor, iHeal 3 More Body Metric, and iHEAL 4 Blood Sugar Monitor. With our range of innovative health monitoring solutions, we help customers track and improve their overall well-being.
2. What is iHeal's return policy?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Please note that certain items, such as perishable goods, custom products, and personal care goods, cannot be returned. For more details, please refer to our refund policy.
3. How do I start a return?
To start a return, please contact us at info@kospetiheal.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
4. What should I do if I receive a defective or damaged item?
If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please refer to our refund policy for more information.
5. How long does it take to receive a refund?
Once we have received and inspected your return, we will notify you of the refund approval. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at iHeal@gmail.com.
6. Does iHeal offer exchanges?
Yes, we do offer exchanges. The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
7. What is the European Union 14-day cooling off period?
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. For more details, please refer to our refund policy.
8. How can I contact iHeal for further assistance?
If you have any other questions or need further assistance, you can always contact us at info@kospetiheal.com.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send